Sometimes it's fun to argue with support. Sometimes you just need to short-circuit the idiot script to get through to the person who can fix the problem.Them: Hello, my name is Phil, how can I help you today?
You: My DSL connection is slow.
Them: Okay, I can help you with that, have you...
You: My first thought was that the Linksys router that's been working perfectly for five years has gone wrong. So I connected my computer directly to your off-brand modem with the same result. I then thought that the problem must be with the computer, so I reinstalled it from the manufacturer discs and rebooted about seven times.
Them: Let me connect you to my supervisor...
Them: Tap, tap, tap, oh, we seem to have switched your service back to the basic package. Tap, tap, tap, fixed.
I think it's time for CAPTGUAs or Completely Automated Public Turing test to tell Geeks and Users Apart. A quick puzzle or two that bypasses the first couple of levels of support.