I Thought He Came With You is Robert Ellison’s blog about software, marketing, politics, photography, time lapse and the occasional well deserved rant. Follow along with a monthly email, RSS or on Facebook. About 7,250,102,773 people have not visited yet so it might be your first time here. Suggested reading: Got It, or roll the dice.

Shiti

Citi - Reasons we can share your personal information

Citigroup sent me a nice notice saying they are going to share my information in about four thousand different ways, most of which can’t be limited. For the few that can limit you can’t update preferences on the web site, you apparently need to call them and beg to not be spammed. As I’m writing that number makes you type in your account number and then says ‘I’m sorry, our records are unavailable.’ Most likely they’re in the Citigroup basement behind the Beware of the Leopard sign.

Citi - To limit our sharing...

If you decide to just cancel Citi then say that they will continue to share when you are no longer their customer. It reads like even if you take the time to phone in to opt out they’ll revert to happily sharing promiscuously once you leave. But you can contact them again anytime although it’s not clear what can be limited once you leave. Dear customer, we hate you.

Presumably there is some well meaning legislation to require that Citi sends clear information about their marketing policy and opt outs. Only you can’t opt out and I can’t for the life of me understand what happens if I close my account. How about requiring opt out of everything from the web site and no marketing to ex-customers instead?

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