Citigroup sent me a nice notice saying they are going to share my information in about four thousand different ways, most of which can’t be limited. For the few that can limit you can’t update preferences on the web site, you apparently need to call them and beg to not be spammed. As I’m writing that number makes you type in your account number and then says ‘I’m sorry, our records are unavailable.’ Most likely they’re in the Citigroup basement behind the Beware of the Leopard sign.
If you decide to just cancel Citi then say that they will continue to share when you are no longer their customer. It reads like even if you take the time to phone in to opt out they’ll revert to happily sharing promiscuously once you leave. But you can contact them again anytime although it’s not clear what can be limited once you leave. Dear customer, we hate you.
Presumably there is some well meaning legislation to require that Citi sends clear information about their marketing policy and opt outs. Only you can’t opt out and I can’t for the life of me understand what happens if I close my account. How about requiring opt out of everything from the web site and no marketing to ex-customers instead?